Helpdesk 101
Getting started with our helpdesk software
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
How to Attach Google Files to Printshop Tickets
First, make sure you have the Google Drive application installed, so that you have access to a local copy of the files in your Drive. Instructions can be found at the following link: https://docs.google.com/document/d/1a1gQRLrXagjJ9M11dNJd8nVZ-hXln3gfI3Ez7WcxL7M Second, make sure that all f...
How to Install the Google Drive Application
Open any web browser and go to https://www.google.com/drive/download/ Click the “Download for PC” button. Click “Accept and Install” to accept the Terms of Service and begin the installation. A file named “googledrivesync.exe” will download. The downloads bar should open at the bottom of the page...
How to View Your Submitted Tickets
Go to mcs.mojohelpdesk.com and log in using your MCS Google account. Once logged in, click the dropdown box with your initials in the upper left. Select “My Tickets” Here you can view any open tickets you currently have, or any closed tickets that have been previously resolved. a. My tickets - Sh...
How to Submit a New Ticket
To submit a new ticket, please select the "+new ticket" button in the upper right of the page, or use the link below: New Ticket Link
What is the Knowldege Base?
The Knowledge Base is a store of information for you to draw on as an end user. The articles within the Knowledge Base cover a wide range of topics, ranging from basic guides for simple tasks, to more complex troubleshooting procedures for classroom technology. The articles are divided into multi...