What is the Knowldege Base?

The Knowledge Base is a store of information for you to draw on as an end user. The articles within the Knowledge Base cover a wide range of topics, ranging from basic guides for simple tasks, to more complex troubleshooting procedures for classroom technology. The articles are divided into multiple categories, which are outlined below: Helpdesk 101 - Basic guides for accomplishing simple tasks within the Mojo Helpdesk, such as opening tickets or viewing previously opened tickets. Troubleshooting - Contains multiple articles, each dedicated to different devices you may find in your classroom. The articles within are intended to help you discover the cause of common classroom issues, as well as potentially informing you on how to resolve them.
Published on: 2017-02-14 See other articles in Helpdesk 101.